see our refund & returns policy
Last updated:15/12/2025
This Refund & Returns Policy applies to all purchases made from Retatrutideukstore.uk via https://retatrutideukstore.uk.
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Due to the nature of our products—particularly prescription medicines and health-related items—returns and refunds are subject to strict conditions to protect customer safety and comply with UK regulations.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
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No returns on prescription medicines
Prescription weight-loss injections and other prescription-only medicines cannot be returned or refunded once supplied, unless:
• The product is faulty
• The product is damaged on arrival
• The incorrect product was supplied
This restriction exists for safety and legal reasons.
Approved refunds
If a prescription product is:
• Incorrect
• Damaged during delivery
• Faulty
Please contact us within 48 hours of delivery with photographic evidence. If approved, we will arrange a replacement or refund.
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For non-prescription items (e.g. supplements, accessories):
• Items must be unused, unopened, and in original packaging
• Return requests must be made within 14 days of delivery
• Customers are responsible for return postage unless the item is faulty
Once received and inspected, approved refunds will be processed.
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Under UK law, customers normally have a 14-day cooling-off period.
However, this does not apply to:
• Prescription medicines
• Items unsealed after delivery
• Products that require temperature-controlled storage
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• Orders for non-prescription products may be cancelled before dispatch
• Prescription orders cannot be cancelled once clinical assessment has begun or approval has been granted
If you are unsure, contact us immediately after placing your order.
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We are not responsible for:
• Delays caused by couriers
• Failed deliveries due to incorrect address details
• Missed deliveries where cold-chain products are not received promptly
Please ensure someone is available to receive temperature-sensitive items.
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• Approved refunds will be issued to the original payment method
• Refunds are typically processed within 5–10 working days
• Bank processing times may vary
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We do not offer exchanges on prescription products.
Non-prescription items may be exchanged at our discretion, subject to availability.
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To request a refund or return, contact us with:
• Order number
• Description of the issue
• Photographic evidence (if applicable)
Contact details:
Email: mail@retatrutideukstore.uk
Business name: Retatrutide UK Store
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We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated revision date.