Privacy policy

Privacy Policy

Last updated: 15/12/2025

This Privacy Policy explains how Retatrutide UK Store (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website www.retatrutideukstore.uk.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information:

Personal information you provide
 • Name
 • Email address
 • Phone number
 • Billing and delivery address
 • Order details and purchase history
 • Account login details (if applicable)

Health-related information

If you request weight-loss treatments or consultations, we may collect limited health information such as:
 • Height, weight, BMI
 • Medical history relevant to treatment suitability
 • Questionnaire responses required for clinical assessment

This information is collected only where necessary and handled confidentially.

Automatically collected information
 • IP address
 • Browser type and device information
 • Pages visited and time spent on the website
 • Cookies and tracking data (see Section 8)

2. How We Use Your Information

We use your information to:
 • Process orders and deliver products
 • Assess suitability for weight-loss treatments
 • Provide customer support and consultations
 • Communicate about your orders or enquiries
 • Improve our website and services
 • Comply with legal and regulatory obligations
 • Prevent fraud and misuse of our services

We will never sell your personal data to third parties.

3. Legal Basis for Processing Data

We process your data based on one or more of the following lawful bases:
 • Your consent
 • Performance of a contract (e.g. fulfilling an order)
 • Compliance with legal obligations
 • Our legitimate interests, where these do not override your rights

Health data is processed under explicit consent and/or for healthcare purposes.

4. Sharing Your Information

We may share your data only with trusted third parties, including:
 • Licensed healthcare professionals and pharmacists
 • Payment processors
 • Delivery and logistics partners
 • Website hosting and IT service providers

All third parties are required to keep your data secure and use it only for specified purposes.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:
 • Secure servers
 • Encrypted payment processing
 • Restricted access to sensitive information

We retain your data only for as long as necessary to fulfil legal, medical, or business obligations.

6. Your Rights

Under UK GDPR, you have the right to:
 • Access your personal data
 • Request correction of inaccurate data
 • Request deletion of your data
 • Restrict or object to processing
 • Withdraw consent at any time
 • Request data portability

To exercise your rights, contact us using the details below.

7. Cookies

Our website uses cookies to:
 • Improve functionality
 • Analyse website traffic
 • Enhance user experience

You can manage or disable cookies through your browser settings.
For more details, please see our Cookie Policy (if applicable).

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Retatrutide UK Store
Email: mail@retatrutideukstore.uk
Address: 128 Camden High Street, London NW1 0LU, United Kingdom